How do I get in touch for support?

There are two ways to contact bn88: Live Chat — available 24/7, with instant responses in Bengali and English; and Email — send a message to support@bn88.mom. All messages related to responsible gaming are processed on a priority basis.

🛡️ Safe & Responsible Gaming

bn88's commitment to responsible gaming

Q: What is the minimum age on bn88 and how is it verified?

The minimum age to participate on bn88 is 21 years. A date of birth is required at registration and identity verification is carried out before withdrawals. Opening an account with a false age is a direct violation of bn88's policy and may result in the permanent closure of the account.

bn88 is always by your side to ensure an enjoyable gaming experience — through safety, limit-setting, and support.

Why responsible gaming matters

bn88 believes that online gaming should be an enjoyable and entertaining experience. Whether you play cricket betting, live casino, or slot games on our platform, our goal is to ensure it has a positive impact on your daily life. The fun of playing is complete when you remain aware of your own limits.

Gambling is a form of entertainment — not a source of income. At bn88, we encourage every member to play within a set budget and maintain a balanced mindset in both winning and losing situations. Over time, gambling habits can sometimes take a negative turn — we provide the tools to recognise and address this.

Our responsible gaming policy has been built to protect your interests. From setting deposit limits to complete self-exclusion, bn88 keeps you in control at every step. If at any point you feel your gambling habits are getting out of control, our 24/7 support team is always by your side.

Our protection tools

Set deposit limits

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. If a limit is increased, it will only come into effect after the applicable cooling-off period has passed.

Time-out feature

Temporarily pause your account for a set period of time. A time-out can be set from 24 hours up to 30 days. During this time, no transactions or gaming will be possible on the account.

Self-exclusion

Choose self-exclusion if you need a long-term break. You can exclude yourself from the platform for 3 months, 6 months, 1 year, or permanently. This decision is completely confidential and effective.

Gaming history review

View a detailed history of all your bets, wins and losses, and deposits and withdrawals. Analysing your own playing patterns makes it easier to make informed decisions.

Account security

bn88 keeps your account secure through SSL encryption and two-factor authentication. You will receive instant alerts in the event of a suspicious login or unauthorised activity.

24/7 support

Get support at any time in Bengali and English via live chat or email. If you feel your gambling habits are causing problems, our team will guide you in the right direction.

Recognise the signs of problem gambling

Gambling problems develop gradually and the player is often the last to notice. bn88 wants you to recognise the signals in time and take the necessary steps.

If any of the following apply to you, consider seeking support:

A tendency to bet more in an attempt to recover lost money ("chasing losses")
Spending excessive time gambling while neglecting family, friends, or work responsibilities
A tendency to take on debt or dip into savings to gamble beyond a set budget
Lying to family about the amount or frequency of gambling
Feeling anxiety, restlessness, or irritability when not gambling
Repeated failed attempts to stop gambling
Experiencing stress, frustration, or depression due to gambling

If you notice one or more of the above signs in yourself, contact our support team immediately via bn88 live chat. We are ready to help you without judgement and with complete confidentiality.

Steps for setting limits

Log in to your account

Open Responsible Gaming settings

Find the "Responsible Gaming" option in Account Settings and enter it.

Choose the limits you want

Deposit limit, session limit, loss limit, or time-out — choose one or more options according to your needs.

Set the amount and duration

Set your budget and time period. For example, a maximum daily deposit of ৳500 or a maximum of ৳2,000 per week.

Confirm

Once you confirm the setting, it will take effect immediately. You will receive a confirmation email. Reducing a limit is immediate; increasing a limit requires a cooling-off period.

Get support if needed

For self-exclusion or any other questions, contact us directly via live chat or email — our team is always ready.

Age verification & minor protection

21+ A minimum age of 21 is required to open an account on bn88 and to participate in any game or betting activity. This is a non-negotiable part of our policy.

We verify age at registration and before withdrawals. Any attempt to open an account with false information will result in the permanent closure of that account and deposited funds may not be returned.

If there are underage members in your household who use your devices, use parental control software. Never share your bn88 login details with anyone. If in doubt, contact us and secure your account.

If you suspect someone you know is using the platform while underage, please notify bn88 support. We will take appropriate action.

Support & contact

Whenever you need us, we're here

If you are concerned about your gambling habits or need assistance with any responsible gaming matter, contact us through any of the channels below. Our team serves in both Bengali and English.

24/7 Live Chat — any time, instant support

Email: [email protected]

Confidentiality guaranteed — your information is fully protected

Support available in Bengali and English

Remember: seeking help is a sign of courage. bn88 cares about your wellbeing and respects every member as a person.

Frequently asked questions

After logging in to your account, go to the "Responsible Gaming" section in the Settings menu. There you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but increasing a limit is subject to a cooling-off period. For any assistance, you can contact us via live chat.

It depends on the length of your self-exclusion. If you chose exclusion for 3 months, 6 months, or 1 year, you may apply to reactivate your account after the period ends. However, with permanent self-exclusion, it will not be possible to create a new account using the same details. Exclusion cannot be cancelled before the cooling-off period has passed.

During a time-out, no bets or deposits can be made on your account. However, your balance and history remain safe. A time-out cannot be cancelled before it expires. This is a temporary break feature — for long-term issues, self-exclusion is more appropriate.

There are a few common signs: feeling the urge to bet more to recover lost money; neglecting family or work to play; spending beyond your budget; lying to people close to you about how much you gamble. If you notice any of these signs in yourself, contact the bn88 support team.

The minimum age to participate on bn88 is 21 years. A date of birth is required at registration and identity verification is carried out before withdrawals. Opening an account with a false age is a direct violation of bn88's policy and may result in the permanent closure of the account.

There are two ways to contact bn88: Live Chat — available 24/7, with instant responses in Bengali and English; and Email — send a message to [email protected]. All messages related to responsible gaming are processed on a priority basis.

Enjoy bn88's games safely

Play responsibly and enjoy bn88's extensive game collection. See the links below to learn more or start playing.